At MELMUN, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. MELMUN is a brand operated by SHAY LLC. All references to ‘we,’ ‘our,’ or ‘us’ in this policy refer to SHAY LLC, the legal entity behind MELMUN. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or use our services.

1. Information We Collect
1.1 Personal Information
When you make a purchase or sign up for our newsletter, we collect personal information such as your name, email address, phone number, shipping address, and payment details.
1.2 Non-Personal Information
We may also collect non-personal information, such as your IP address, browser type, and browsing behavior on our website. This data helps us understand how users interact with our site and improve our services.
2. How We Use Your Information
2.1 Order Processing
We use your personal information to process your orders, arrange shipping, and provide customer support.
2.2 Marketing Communications
With your consent, we may use your email address to send you promotional offers, newsletters, and updates about MELMUN. You can opt-out of these communications at any time by clicking the unsubscribe link in our emails.
2.3 Website Improvement
We use non-personal information to analyse website traffic and usage patterns to enhance the user experience and improve our products and services.
3. Sharing Your Information
3.1 Third-Party Service Providers
We may share your personal information with trusted third-party service providers to facilitate payment processing, shipping, and marketing activities. These service providers are contractually obligated to protect your information and use it only for the purposes specified by MELMUN.
3.2 Legal Obligations
We may disclose your personal information if required to do so by law or in response to a legal request from authorities.
4. Cookies and Tracking Technologies
4.1 Cookies
Our website uses cookies to collect non-personal information and improve your browsing experience. Cookies are small files stored on your device that allow us to recognize your browser and capture certain information.
4.2 Tracking Technologies
We may use tracking technologies, such as pixels and web beacons, to analyse website performance and understand the effectiveness of our marketing campaigns.
5. Data Security
5.1 Payment Security
All payment transactions are processed through secure third-party payment gateways. MELMUN does not store your credit card information.
6. Your Rights
6.1 Access and Correction
You have the right to access, correct, or update your personal information at any time. If you need assistance, please contact our customer service team.
7. Children’s Privacy
7.1 Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.
8. Changes to this Privacy Policy
8.1 MELMUN reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will be effective as of the date of posting.